Q: Technical support for software/hardware
We provide 24/7 support to set up online labs, use backend system, modify frontends, etc...
Q: Ongoing Training and Coaching
We provide up to 8 hours of free consultancy a month to our franchisees. We have a full-time technical support team as well.
During the review meetings the Franchisor will help you to understand what you did well and what areas require a more efficient approach.
During the conferences you will be familiarized with the future plans, improvements and you will have a chance to discuss problems and opportunities common to many franchisee.
If there are substantial changes in the way you conduct your business, the obligation of the Franchisor is to train you so you can utilize the new features and grasp the new opportunities.
Remember that at NobleProg you are not alone. There are many people who might have experienced the same problems and probably discussed it on NobleProg Forums or other NobleProg Community resources.
Q: How do you improve the system and processes?
The Franchisee Agreement obliges you to contribute back any process or system improvements. We employ full time people (like a Chief Innovation Officer) to implement your suggestions in a matter of hours. It can be related to the IT system as well as the business processes themselves.